FAQS

Is my personal information secured?

Our store adheres to the highest industry standards to protect your personal information when you checkout and make purchases from our online store.

Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is commonly used on the Internet to process payments. Your credit card information is used only to complete the requested transaction and is not retained afterward.

Yes, we collect your personal information, especially:

  • Contact Details (Name, Address, Email)
  • Account Information (username, password, usage data, cookies)

We will use your personal information for:

  • Providing Products or Services
  • Marketing and Advertising
  • Security and Fraud Prevention
  • Communicating with You

 

Simply select your product, then match your favorite variant (size, color, etc.), click the “Add to Cart” button, and follow the simple steps to complete your order. We will prepare your order and send you a tracking number.

 

 

You can contact us through our contact page. We will reply to you within 24 hours.

You can Contact us through Email and Phone:

Currently, we ship only in the United States.

  • Orders typically ship within 1-3 business days from our warehouse.
  • Our transit time is generally 7-10 business days

 

We offer free shipping all over the United States.

You will receive a Shipment Confirmation email within 24 hours once your order has been placed. Within 3 business days after your parcel is shipped, you will receive an email with the courier’s details and your consignment number, this can be used to track your order.

 

We accept returns within 30 days. Please read our Return & Refund Policy and contact us before returning an item.

 

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

 

You have to provide the return shipping cost until our product arrives damaged, defective, or faulty.

 

If your parcel arrives damaged, please refuse delivery (if possible) and contact us immediately. If the damage is noticed after delivery, please email us within 24 hours at Support@testpro.store with photos of the damaged item Your order number, and a brief description of the issue. We will cover the return shipping cost. A replacement product will be shipped to you at no additional shipping charge.

 

We don’t charge any restocking fee on our orders.

 

Yes, you can cancel your order within 24 hours/1 day. Please let us know If you want to cancel your order. Remember, after 24 hours, you have to accept the product and follow the return process.

Yes, We offer exchanges within 30 days of the delivery date.

How to Request an Exchange:

  1. To request an exchange, email us at Support@testpro.store
    with your order number and details of the product you wish to exchange.
  2. Follow the return process for the original item. Once the return is received and approved, we will ship the new product.

 

All payments for products or services offered on Testpro must be made in USD. Payment must be made in full before providing any product or service. Payments can be made through:

  • MasterCard
  • PayPal
  • Visa
  • Discover
  • Maestro